The study sought to establish the role of transportation, the effect of material handling and order processing on service delivery in Ministry of Works and Transport. The research adopted a cross-sectional descriptive survey, which involved both quantitative and qualitative approaches using a sample size of 96 respondents. The data collected using self-administered questionnaires and interviews was analysed and presented using SPSS. The findings of the study revealed that transportation is a major factor in improving service delivery in the Ministry of Works and Transport. This was verified by a positive significant relationship between transport and service delivery at calculated correlational value of r=0. 757 at a significant relationship value of 0.000<0.01.
This means that if transportation systems are good, service delivery increased. Additionally, the study findings showed that efficient order processing contributes to speed replenishment in service delivery at Ministry of Works and Transport. Therefore, this confirms a moderate negatively significant relationship between order processing and service delivery at calculated correlational value of r=-6.00 at a significant relationship value of 0.000<0.01.
The relationship is predictive, which means that the more efficient order processing is, the more there is effective service delivery. The findings also showed that logistics operation improves service delivery. This is illustrated by a positive significant relationship between material handling and service delivery at calculated correlational value of r=0.408 at significant relationship value of 0.000<0.01. This means that if there is proper material handling, service delivery is high. The study concludes that Ministry of Works and Transportshould put in place an efficient logistic and management system in order to improve service delivery. This is possible if it strengthens internal and external communication, adopts location based technological system to monitor all its transportation modes and uses inventory management systems to reduce costs and time.